The BID
Key Contacts
We work hard on your behalf to make sure your customers and employees have an enjoyable experience in the BID area.
We are available to troubleshoot or signpost you in the right direction. Below you will find useful contact details for the most common situations in the town centre, as well as, how to reach the BID team directly and provide feedback.
We also host regular meetings and networking events (on a quarterly basis) where you can meet the BID Team face to face. Make sure you stay in the loop so you don’t miss out by:
BID Contacts
BID Enquiries
Contact us for anything regarding BID projects, campaigns or queries about the BID.
01782 922712
hello@nulbid.co.uk
BID Levy Enquiries
For BID levy bill or payments enquiries, you should contact Newcastle-under-Lyme Borough Council Rates team who collect the BID levy on our behalf.
01782717717
rates@newcastle-staffs.gov.uk
Promote Your Business
If you’re opening a new business, launching a new product or event and want us to help you promote it via social media or our enewsletters, please contact:
Crime Reporting
For safety and environment issues in the BID areas we recommend the useful contacts included below.
Remember to report any incidents and issues to the relevant organisation. The more reports they receive, the stronger our position is to champion your voice and needs.
Staffs Police Online Report
Click here to report ASB behaviour or a crime online via the Staffordshire Police website.
Report ASB Behaviour
Click here to report ASB Behaviour to Newcastle-under-Lyme Borough Council.
Please include as much as detail as possible in your email.
Council/Housing Reporting
ROUGH SITTERS & SLEEPERS
To report concerns about individuals that you feel are rough sleeping or sitting, you can contact Brighter Futures with as detailed a description of the individual and location of individual on 0800 970 2304 . Alternatively, please contact the Rough Sleepers dedicated team at Newcastle Borough Council.
Lisa Harrison – 07717 216271
Rough Sleeper Outreach Team – 0800 970 2304
ROUGH SITTERS & SLEEPERS TEAM
ANTI SOCIAL BEHAVIOUR
We understand that Anti Social Behaviour (ASB) can be intimidating and have an affect on your business. To report an immediate threat or danger to yourself or property, call 999. For all other reports you can contact 101.
For direct reporting via Facebook Messenger or to email the dedicated ASB Team at Newcastle Borough Council, please use the buttons above or email with full details of location, description etc
ANTI SOCIAL BEHAVIOUR
STREETS & ROADS
For all litter and waste reporting please contact the Street Scene team on 01782 717717.
Any reports or enquiries related to potholes, highways, parking or lighting, contact Staffordshire County Council on 0300 111 8000.
STREETS & ROADS
HOUSING ORGANISATIONS
There are a number of local organisations dedicated to providing housing to vulnerable individuals and those in need of accommodation.
Aspire Housing – 01782 635200
The Lyme Trust – 01782 634510
HOUSING ORGANISATIONS
MARKET RELATED ENQUIRIES
Newcastle-under-Lyme Markets operate 6 days a week on The Stones. For enquiries related to pitches, trading information or for any other information, please contact the Market Supervisor on 07771568172 or call the Market Office on 01782 620519.
MARKET RELATED ENQUIRIES
WELFARE & MENTAL HEALTH
There are a number of organisations and charities that offer support and guidance nationwide and are available to contact online or over the phone.
We have listed several organisations below who may provide useful information for a variety of concerns including help for young people and for mental health support.
WELFARE & MENTAL HEALTH
